TRAINPLUS LTD
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Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
​​
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Entry Requirements:
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.


Duration:
The duration of this apprenticeship is typically 12 months.
Standard Code
Apprenticeship Level
Standard Components
LARS No.
Standard ID
122
Intermediate 
​
(Level 2)
BTEC Level 2 Diploma for Customer Service Practitioners
60346760
ST0072
  
 
Customer Service Practitioner Personal Attributes and Behaviours
Z0001875
 
 
 
Functional Skills Maths Level 2
60342687
 
 
 
Functional Skills English Level 2
60342900
 
 
 
​EPA
​n/a
 
Request further information
View Learner Application Form
View Employer Application Form
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TrainPlus Ltd: 73a High Street, Wickford, SS12 9AQ | ​Phone: 01268 574299 or 01268 767596 | Email: info@trainplus.co.uk
Company No. 6795744
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  • Home
  • Courses
    • Adult Education Budget
  • Apprenticeships
    • Find an Apprenticeship
    • FAQ
  • Students
    • NUS extra Card Application
    • Learning Loans
    • Student Support Form
  • Employers
  • Policies and Procedures
  • TrainPlus Vacancies
  • Other Services and Consultancy
  • Information, Advice and Guidance
  • Contact Us
  • Meet the Team