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Customer Service Specialist
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

​As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.


Entry Requirements:
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.

Duration:
The duration of this apprenticeship is typically 15 months.
Standard Code
Apprenticeship Level
Standard Components
LARS No.
Standard ID
278
Advanced ​(Level 3)
BTEC Level 3 Diploma for Customer Service Specialists
60354501​
ST0071
  
 
Customer Service Specialist Personal Attributes and Behaviours
Z0001898
 
 
 
Functional Skills Maths Level 2
60342687
 
 
 
Functional Skills English Level 2
60342900
 
 
 
​EPA
​n/a
 
Request further information
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TrainPlus Ltd: 73a High Street, Wickford, SS12 9AQ | ​Phone: 01268 574299 or 01268 767596 | Email: info@trainplus.co.uk
Company No. 6795744
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  • Home
  • Courses
    • Adult Education Budget
  • Apprenticeships
    • Find an Apprenticeship
    • FAQ
  • Students
    • NUS extra Card Application
    • Learning Loans
    • Student Support Form
  • Employers
  • Policies and Procedures
  • TrainPlus Vacancies
  • Other Services and Consultancy
  • Information, Advice and Guidance
  • Contact Us
  • Meet the Team