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IT Solutions Technician
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

Pathways:
IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);
Typical Job Roles:
IT Solutions Technician / Technical Analyst / Junior Support Analyst / IT Support Analyst / Systems Analyst / IT Technical Support / IT Systems Support Technician / Junior DevOps Professional / IT Service Desk / Technical Service Support (at 2nd, 3rd or 4th line support).

Or

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
Typical Job Roles:
IT Solutions Technician / Service Analyst / Junior Systems Analyst / Systems Developer / Database Technician / IT Support Analyst / IT Support Technician / IT Systems Support / Junior DevOps Professional / IT Service Desk / Applications Support Technician (at 2nd, 3rd or 4th line support).

​Entry Requirements:
Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have 5 GCSEs (A*-C); other relevant qualifications or experience; or pass an aptitude test.

​Duration:
The duration of this apprenticeship is typically 12-18 months.
Standard Code
Apprenticeship Level
Standard Components
LARS No.
Standard ID
413
Advanced (Level 3)
BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
50112910
ST0505
 
 
BTEC Level 3 Diploma in ICT Systems and Principles
50114359
 
 
 
IT Solutions Technician Personal Attributes and Behaviours
Z0001896
 
 
 
Functional Skills Maths Level 2
60342687
 
 
 
Functional Skills English Level 2
60342900
 
 
 
EPA
n/a
 
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Company No. 6795744
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  • Home
  • Courses
    • Learning Loans
  • Apprenticeships
    • Business and Management
    • Child Development and Well-being
    • Education and Training
    • Health and Social Care
    • Digital
    • Find an Apprenticeship
    • FAQ
  • Students
    • Student Support Form
    • Special Educational Needs and Disabilities
    • Careers Advice and Guidance
    • Information, Advice and Guidance
    • TOTUM Apprentice Card
    • Apprentice Oyster Card
  • Employers
  • Policies and Procedures
  • TrainPlus Vacancies
  • Other Services and Consultancy
  • Contact Us