Operations/Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Typical Job Roles: 
Operations manager / Regional manager / Divisional manager / Department manager / Specialist managers 

Entry Requirements:
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Duration:
The duration of this apprenticeship is typically 30 months.

Standard Code	Apprenticeship Level	Standard Components	LARS No.	Standard ID
104	Higher (Level 5)	BTEC Level 5 Diploma for Managers and Leaders	60348665​	ST0385
		Operations/Departmental Manager Personal Attributes and Behaviours	Z0002026 ​
		Functional Skills Maths Level 2	​60342687
		Functional Skills English Level 2	60342900
		EPA	n/a

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